Tesla has been increasingly relying on its mobile service fleet to improve its coverage as its customer fleet is rapidly expanding.
The automaker even developed a new custom Model S mobile service vehicle in order to phase out the use of gas-powered vans in its service fleet and now we get a closer look at the vehicle.
Jon McNeill, Tesla’s former President of Global Sales and Services, announced that the new mobile service vehicles were coming at an event last year.
When talking about Tesla’s current mobile vans, McNeill said:
We didn’t think that it was very cool to show up to fix an electric vehicle with a combustion engine van. It really bugged us. Some really savvy technicians on our team figured out how to retrofit Model X to fit all the tooling and parts needed to do service.
They are apparently also fitting the Model S with the equipment since Sortimo, a Germany-based mobile tooling company, brought one of those cars to the Work Truck Show 2018 in Indianapolis last week (Pictures via Sean M. Lyden on Twitter):
Tesla apparently partnered with the tooling company to remove the Model S’ back seat and instead fit tool racks in the trunk of the vehicle.
It’s a lot of equipment to fit in a sedan and a big change from their ICE service vans, which they claim could fix over 80% of the issues on Tesla’s vehicles (pictures via Dagery on Reddit):
The new vehicles will apparently be an important part of Tesla’s service strategy going forward since it recently doubled down on its mobile service program.
Before announcing the change to Model S and Model X service vehicles last year, Tesla announced plans to triple the service capacity with 1,400 new techs, 350 new service vans, and in-car scheduling.
As of last quarter, Tesla says that mobile service is already responsible for 30% of service jobs in North America.